Available Positions
Program Manager - IT Infrastructure Management
Cert Program Manager Level IV resources needed for extensive Program Management IT projects.
Location: Houston,TX or Austin, TX
Job Type: Contract to Hire
V3Main is looking for a Sr Program Manager to manage IT Outsourced Managed Services its client. The services include:
Infrastructure IT services will be responsible for a range of services, including Application Maintenance, Customer Relations, End User Compute, Infrastructure Operations, Asset Management, Database Administration and Support, and Site Consolidation. The Program Manager of Infrastructure IT services will work in an integrated fashion with all other third-party service providers, including SaaS providers, to provide seamless support for client users. As required, the program manager will also support efforts of scope and execute projects performed by third- party service providers to ensure seamless integration of new technologies and processes.

Infrastructure Information Technology (IT) support areas:
  • Application maintenance and support
  • Customer relations 
  • End-user compute 
  • Infrastructure operations (e.g., event, incident, and problem management and application hosting) 
  • Asset management (including all IT assets and TxDOT radios)
  • Database administration and support

Job Responsibilities:
  • Coordinates with Program contract officers to enable the implementation of client solutions, technical strategies, goals and objectives. Develops and maintains relationships and partnerships with stakeholders, peers, vendors and partners. Manages the Gating process end to end and facilitates the coordination across multiple agencies within the client organization.
 
  • The Program Manager will be responsible to work with enterprise PMO for standardization across the Organizations and key initiatives for this role will be: Standard Processes, Standard Tools for Reporting purposes, Standard Operating Rhythm and Training Project Managers.
 
  • Responsible to provide direction, prioritization and structure to a multiple vendor team to enable efficient implementation and execution of the enterprise projects implementation.
 
  • Provides oversight to ensure the program’s/project’s approach and deliverables comply with company, client, quality, industry, and regulatory requirements. Facilitates and/or coordinates regular program/project reviews with staff and leadership to ensure consistent reporting and visibility of statement of work progress and utilization of best practices. Includes but not limited to use recruitment, risk issues and mitigations, opportunities management and progress reports.  Provides input on program and/or project goals, objectives and related metrics to ensure alignment with company vision/strategy. Supports staff in resolving or removing roadblocks to programs and projects. Measures and reports on performance to plan.
 
  • Builds strategic cross-functional and cross-organizational partnerships and alliances with stakeholders, peers and direct reports to resolve problems, improve processes or achieve goals. Develops and maintains highly constructive and cooperative interpersonal relationships with others.
 
  • Creates a culture of continuous improvement by communicating/deploying enterprise best practices and team engagement to improve cost, quality, delivery, job satisfaction and client satisfaction. Identifies opportunities to improve departmental processes.
 
  • Establishes and/or implements policies, procedures and documents to ensure consistent execution of processes within department/unit. Develops plans to ensure appropriate utilization of employee skills. Ensures proper job classifications of employees, collaborates with employees to develop goals, objectives and developmental plans and manages, evaluates and documents performance to plan on a regular, reoccurring basis.
 
  • Guides and helps the organization’s technical teams understand and establish baselines, leads the overall change management processes that drive technical decisions through the integrated schedules, and help to establish and measure the Program Management Best Practices (PMBP) as utilized by Project Management Body of Knowledge (PMBOK).
 
  • Guides and helps the organization’s technical teams understand and establish baselines, leads the overall change management processes that drive technical decisions through the integrated schedules, and help to establish and measure the Program Management Best Practices (PMBP) as utilized by Project Management Body of Knowledge (PMBOK).
 
  • Act as an integral member of the IT Disaster Recovery Team, participating in the development and execution of disaster recovery plans and procedures.
 
  • Promote and adhere to departmental and organizational information security policies, standards, and procedures.

Job Qualifications:
  • Requires a Bachelor’s degree in a computer science or a related field.
  • Requires 8-10 years of related infrastructure project/program management experience
  • Requires skills in the following areas:
  • Windows and linux server environment
  • SAN and NAS storage knowledge
  • Experience with mobile device management and device lifecycle
  • Business continuity and disaster recovery planning
  • Networking fundamentals
  • Relationship management
  • Project management
  • Wide area networking
  • Budget planning
  • Resource management
  • Trend analysis
  • Policy and procedure development
 
Preferred qualifications:
  • PMP or Agile or equivalent certifications
  • Public Sector experience
  • Experience managing projects over $50M
  • Any infrastructure certifications like ITIL or MCSE, CCIE, CCNA
V3Main offers excellent careers opportunities for professionals who possess outstanding interpersonal skills and are results-oriented team players.  If you are interested to join our team,  please submit your resume and cover letter on the Apply page or email it to careers@v3main.com.