Available Positions
Tittle: Content Management Specialist
Location: Houston, TX or San Antonio, TX
Client: HUD
Remote
Job Description:At V3Main, we’re seeking an Implementation Consultant to join our team in Houston , TX or San Antonio, TX
V3Main LMS helps organizations train their employees, partners, and customers. Businesses can manage, track, and achieve their unique learning goals — all through a single, powerful solution.
Our culture fosters open, collaborative environments where our team and individual accomplishments are celebrated and encouraged. Join V3Main team, where we work together as a friendly, supportive team who, most importantly, like to have fun.
Our Implementation team is paramount to the success of our customers as we work to train them on the V3Main platform and demonstrate what is possible on this world-class LMS. We also advise and guide our customers through best practices and their build, ensuring they are geared for a positive launch as well as success in using V3Main long term. We are a friendly, collaborative team that enjoy sharing ideas, best practices and clients use cases guaranteeing that our customers benefit from our hive mind.
  • Help customers get off on the right foot with V3Main team by delivering an outstanding implementation experience that prepares them to accomplish their own business objectives better and faster with help from our software.
  • Help customers configure and integrate V3Main as part of their broader e-learning technology stack in a way that best supports their goals, use cases, and workflows.
  • Work together with the V3Main Customer Success Manager to build relationships with the key stakeholders from support staff to executives.
  • Exercise strong project management and change management skills to both guide and advise customers to a timely launch and to manage your own tasks and projects.
  • Outline and deliver a tailored implementation plan (intro calls, training, technical set-ups, Q&A sessions) that will deliver successful adoption, coordinating all project stakeholders and communicating a clear, shared vision of success.
  • Become an expert in the V3Main platform in order to effectively advise customers on set-up, software integrations, workflows, and e-learning best practices.
  • Meet individual, team, and company KPIs (e.g. time to launch).
  • Liaise with Support and Product teams when needed to ensure that customers’ requirements are communicated correctly and that customers receive appropriate troubleshooting and feature development information.
  • Participate as a member of the Implementation team to share best practices to develop strategies for scale and increased quality of service.
  • Adhere to existing processes and maintain detailed records of all customer information, following data protection guidelines.

Mandatory Skills:
  • Minimum of 3+ years of experience with the successful implementation of an LMS in an organization that serves 500 - 700 employees
  • Strong project management skills and experience.
  • Empathy for customers and commitment to exceptional customer experience.
  • Track record of successfully working with customers and developing strong relationships with project teams and decision makers.
  • Strong ability to develop, execute and collaborate across different teams to ensure that all customers are successful.
  • Drive and energy.
  • Self-motivated with a high attention to detail and ability to multitask.
  • Great problem-solving skills.
  • Familiarity with a variety of software solutions (e.g. G Suite, CRM, HRIS, customer support software, LMS, project management tools, etc.).
  • Good judgment in analyzing information to make routine decisions.
  • Excellent written and verbal communication skills.
  • Comfortable working in a fast-paced, high-growth environment.
  • Fluency in English is required, both verbal and written

Preferred Skills:
  •  Experience Implementing LMS system for Education Industry.
V3Main offers excellent careers opportunities for professionals who possess outstanding interpersonal skills and are results-oriented team players.  If you are interested to join our team,  please submit your resume and cover letter on the Apply page or email it to [email protected].